Contact Us

General Questions, Concerns or Complaints.
If you would like to contact us regarding a general question, concern or complaint you may write us, phone us, or email us as indicated below. If you choose to email us, please be aware that email is not a secure form of communication and we recommend that you do not include personal or confidential information.

For Information About a Loan:
• If you would like information about a loan, please complete the information in the form below so that we may contact you.
• Alternatively, you can call us at 707-347-9250

For Information About the Servicing of Your Existing Loan:
• If you need additional information regarding the servicing of your mortgage loan, please submit the following information to us in writing: your name, your loan number and the additional information you are requesting. All written requests must be submitted to the following address: First Priority Financial, Inc., 405 West College Ave., Ste. C, Santa Rosa, CA, 95401
• If you believe an error has occurred regarding the servicing of your mortgage loan, please submit the following information to us in writing: your name, your loan number, and the error you believe has occurred. All written error notices must be submitted to the following address: First Priority Financial, Inc., 405 West College Ave., Ste. C, Santa Rosa, CA, 95401

To Contact Us about a Concern Not Related to the Servicing of Your Loan:
• You may call us at 800-357-5363
• You may write to us at First Priority Financial, Inc., 3700 Hilborn Rd., Ste 700, Fairfield, CA 94534
• You may email us at attention@fpfmail.com. For security and privacy reasons, we recommend that you not include any confidential or private information in the email. Please provide your phone contact information and we will call you.
• You may also contact your loan officer or First Priority Financial, Inc. representative directly.

 
 
Hans Bruhner MLO 243484 and Pinnacle Capital Mortgage LLC NMLS 81395 both licensed by the California Department of Business Oversight under the CRMLA